Privacy policy

Last updated: September 28, 2026

Castellan London operates this store and website, castellanlondon.com, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Castellan London is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including payment card information, transaction details, form of payment and payment confirmation. Card numbers are handled by our payment processor; we never see or store your full card number.
  • Account information, including your username, password, preferences and settings.
  • Transaction information, including the items you view, put in your cart or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us, including the information you include when you send us a customer support inquiry.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, subscribe to our emails, communicate with us or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you visit our website, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties, such as advertising and analytics partners.

How We Use Your Personal Information

  • Provide, tailor and improve the Services. We use your personal information to provide the Services, including to process your payments, fulfill and ship your orders, send order and shipping notifications, process returns, exchanges and refunds, manage your account, and recommend products you may like.
  • Marketing and advertising. We use your personal information to send marketing emails if you have subscribed, and to show you online advertisements on other websites and platforms, including based on your activity on the Services (see "Google Ads and Google Analytics" and "Email Marketing" below).
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
  • Communicating with you. We use your personal information to provide customer support and to respond to you.
  • Legal reasons. We use your personal information to comply with applicable law and our tax and accounting obligations, respond to valid legal process, and enforce our terms and policies.

Cookies and Similar Technologies

Like most online stores, we use cookies, pixels and similar technologies. Some are necessary for the website to work — for example, to keep items in your cart and to complete checkout. Others help us understand how visitors use the Services, remember your preferences, and measure and personalize advertising. Some cookies are placed by third parties, such as Shopify, Google and our payment processor.

You can block or delete cookies through your browser settings. If you block cookies, some parts of the Services, such as the cart and checkout, may not work properly. Where required by law, we ask for your consent before using non-essential cookies, and you can change your choice at any time through our Your Privacy Choices page. To learn more about the cookies Shopify uses, visit shopify.com/legal/cookies.

Payments (Stripe)

Card payments on our store are processed by Stripe, Inc. through our secure, encrypted checkout. When you pay, your card details are sent directly to the payment processor; we never see or store your full card number. Stripe processes your payment information in accordance with its own privacy policy, available at stripe.com/privacy.

Google Ads and Google Analytics

We use Google Analytics to understand how visitors use our website, and Google Ads — including remarketing and conversion measurement — to show our ads to people who have visited our website and to measure how our ads perform. Google may use cookies and device identifiers to provide these services. You can learn how Google uses information from websites that use its services at policies.google.com/technologies/partner-sites.

You can opt out of personalized advertising from Google at adssettings.google.com, opt out of Google Analytics by installing the browser add-on at tools.google.com/dlpage/gaoptout, and opt out of interest-based advertising from participating companies at optout.aboutads.info.

Email Marketing

If you subscribe to our emails — for example, through the newsletter form on our website or at checkout — we will send you news about new arrivals, restocks and offers. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. If you unsubscribe, we will still send you non-promotional emails about your orders and account.

How We Disclose Personal Information

We do not sell your personal information for money. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing (Stripe), data analytics, customer support, cloud storage, fulfillment and shipping.
  • With business and marketing partners, such as Google, to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt out of those uses on our Your Privacy Choices page.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce our terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable technical and organizational measures to protect your personal information, including encrypted (SSL) connections across our website and checkout. However, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, fulfill orders and returns, comply with legal, tax and accounting obligations, resolve disputes or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live — including if you reside in California, Colorado, Connecticut, Virginia or another state with a consumer privacy law — you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to access / know. You may have a right to request access to personal information that we hold about you.
  • Right to delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information, or of the processing of your personal information for purposes considered "targeted advertising," as defined in applicable privacy laws. You can exercise this right on our Your Privacy Choices page. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser you use. To learn more, visit globalprivacycontrol.org. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals.
  • Managing communication preferences. You may opt out of promotional emails at any time by using the unsubscribe link in our emails. We may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf; before accepting such a request, we will require proof that you have authorized the agent, and we may need to verify your identity directly. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

International Transfers

Castellan London is operated from Brazil, and our service providers may process personal information in the United States and other countries. This means we may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Castellan London
Owner: João Luiz Pereira Filho
Email: info@castellanlondon.com
Phone: +1 (786) 305-8357
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Business address: Avenida Adjar da Silva Casé, 680, Caruaru – PE, 55024-740, Brazil