Shipping policy

Last updated: September 28, 2026

Free shipping on every US order

Shipping is free on all orders delivered within the United States. There is no minimum order value, and every order ships with tracking.

Where we ship

We currently ship to addresses within the United States only. If we are unable to deliver to the address you entered, we will contact you by email and, if no solution is possible, issue a full refund.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). Processing includes confirming your order, preparing your items and handing them to the carrier.

Delivery time

Once your order has been processed, delivery takes an estimated 7–15 business days. Each product page also shows the estimated delivery time for that item.

These are estimates, not guarantees. Carrier delays, weather and peak seasons can occasionally extend delivery times.

How your order is shipped

Castellan London works with international fulfillment partners, and your order is shipped directly from their facilities to your door. If your order contains more than one item, it may arrive in separate packages, each with its own tracking number. You pay nothing extra for split shipments.

Customs, duties and taxes

There are no customs duties or import fees to pay at delivery — they are already included in the price you pay at checkout.

Order tracking

As soon as your order ships, we will email you a tracking number and a link to follow your package. You can also check the status anytime on our Track Your Order page. Please allow a few business days for the first tracking update to appear after you receive your shipping confirmation.

Changes and cancellations

If you need to change your shipping address or cancel your order, email us at info@castellanlondon.com as soon as possible with your order number. We can make changes or cancel as long as your order has not been processed yet.

Delayed, lost or damaged packages

  • Delayed: If your order hasn't arrived within the estimated delivery time, or tracking hasn't updated for 7 days, email us with your order number. We will contact the carrier and keep you updated.
  • Lost: If the carrier confirms that your package is lost, we will send a replacement at no cost or issue a full refund — your choice.
  • Marked as delivered but not received: Please check with neighbors and your local post office, then contact us within 7 days of the delivery date. We will open an investigation with the carrier and help you resolve it.
  • Damaged or incorrect item: Email us within 30 days of delivery with your order number and photos. We will send a replacement or issue a refund at no cost to you. See our Refund & Return Policy.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange a solution.

Contact us

Questions about shipping? We're here to help.

Castellan London
Email: info@castellanlondon.com
Phone: +1 (786) 305-8357
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
Business address: Avenida Adjar da Silva Casé, 680, Caruaru – PE, 55024-740, Brazil